FMS & AMC

• In Facility management services we ensure that the customer’s equipments are in top operational condition and that they are receiving services in a prompt and organized manner. We offer Facility management services on Service Level Agreement (SLA) Model to organizations that choose tooutsource their facility management operations in lieu of maintaining their own facility management personnel and resources.
• In AMC we do comprehensive maintenance for entire IT infrastructure.

AMC Services

We understand the importance of ensuring uptime of IT Infrastructure as enterprises deploy these for critical application. Product support is the lifeline for IT Infrastructure. The purpose is to ascertain that we are available to resolve problems pertaining to failure of components, inter-operability with other equipment, user-related queries or errors, etc.

Offerings:

• Response time
• Uptime of hardware and software
• Proactive maintenance

Provide hardware support for the following platforms:

• Based Servers: HP, IBM, Dell, Acer
• RISC Based Servers: AS/400, RS/6000, HP 9000, SUN , SGI
• Storage: Brocade, Sun Microsystems, HP, IBM, Netapp, SUN, ADIC
• Desktops: HP, IBM, Dell, Gateway, Acer, Assembled
• Laptops: HP, IBM, Dell, Acer, Toshiba, Assembled
• Networking: Switches (Layer 2, 3), Routers, Firewalls, IDS and Modems of the following vendors
• Cisco, 3COM, Nortel, Enterasys, Dlink, Atrie, Multitech, RAD, Juniper, Netscreen

FMS Services

Facility Management Services

In Facility management services NTS ensures that the customer’s equipments are in top operational condition and that they are receiving services in a prompt and organized manner. We offer Facility management services on Service Level Agreement (SLA) Model to organizations that choose to outsource their facility management operations in lieu of maintaining their own facility management personnel and resources

Broad service offerings are:

• Program Management
• Service Desk Management
• Server / Systems Management
• Desk-Side Management
• Network (WAN & LAN) Management
• Database Management
• Application Support
• Mail Management
• Telecom Management
• Data-Center Management
• Asset Management
• Data Center Management

The NTS Edge:

• Use industry tested processes and state-of-the-art tools to offer customized services
• Comprehensive support that consists of a centralized IT Help Desk and technical support for Data Center and End User requirement.
• Customised solution for Managed Services which call for high levels of support commitments and round-the-clock support in specific and demanding environments such as
• Data centers,
• Contact Centers
• BPOs type of environments